Approved sources
Only the material you define becomes the answer base.
Business agent · Company knowledge
One sourced answerNot six remembered versions
Connect policies, SOPs, product material, and internal documents so employees and customer-facing teams can find a reliable answer with the source attached.
Company answer
Can this customer receive an expedited replacement?
Yes—when the original ticket was opened within 30 days and the replacement value stays below the approval threshold.
SourceReplacement policy · Section 4.2
What changes
Trusted company material becomes usable in daily work
Sourced answers
The relevant document or section stays attached.
Visible uncertainty
Missing evidence is shown instead of hidden behind confidence.
Human handoff
Sensitive or unsupported questions move to a person.
Often a strong fit when
Important answers depend on who happens to remember them
- A growing team repeatedly asks experienced employees the same questions
- Policies and SOPs live across shared drives, inboxes, and separate tools
- Customer-facing teams need current product, price, or service information
- New employees need reliable answers before they know who to ask
A practical starting point
An AI knowledge base for company documents
Give employees a sourced answer from the policies, procedures, and product material they are allowed to read. FollowAI can connect the sources, apply access rules, and build a clear handoff when a document does not support the answer.
- 01Choose the source documents and access owners
- 02Retrieve permitted passages and attach the source
- 03Escalate missing evidence and sensitive decisions
A trusted answer base
Show us where company knowledge gets lost
We will map the sources, access, answer rules, and human escalation path before recommending the build.